GamesToGo Ottawa| Mobile Gaming Theatre | FAQ

This is so cool - i have some questions!

What is your service area?

We cover all of Ottawa and for an additional $50 we'll go to Gatineau, Osgoode, North Gower, Vars, Limoges, Russell, Ashton, Carleton Place, Almonte, Winchester, Kemptville, Embrun, Chelsea, Navan. For parties outside our normal service area just give us a call.

How many players can play at once?

A Games To Go Video Game Theater / Rig (truck and trailer) features five 4 player stations for up to 20 players. A Games To Go Video Game Theater / MPV (Mercedes Sprinter Van) features three 4 player stations for up to 12 players. Seating space may accommodate 10. Note that not all video games have multi-player options.

What do parents have to do during the party?

Adults are free to join in the fun, but no adult supervision is required! Each party is hosted by a fully trained Games Coach whose job is to set up each game, instruct, motivate, and supervise each game.

Is there an age limit?

We welcome players of all ages; however, players 6 years and under must be accompanied by at least one (1) adult.

How can I book a party/event?

Booking is easy! Simply call 1 855 4U2-Game (1-855-482-4263) or email or fill out the form on our contact page.

How do I pay for an event?

You may pay for your event with Cash, Cheque, Visa, Mastercard, Paypal, Email Money Transfer

What is your refund/cancellation policy?

Any cancellations within 15 days of the scheduled event will result in forfeit of your $75 deposit. We would be happy to reschedule your event if you notify us within 5 days of your event. It's only fair that you give us 5 days to get another booking especially on weekends.

No shows: when Games To Go arrives to deliver our service and you are not at the delivery address, you will be charged for the full event. If we are unable to deliver our service, there is no charge.

Can I bring food and or drinks into the theater?

Sorry no food, drinks, or candy is permitted inside the Game Theater.

How much parking space is needed?

The Game Theater Rig (truck and trailer) and truck requires approximately 55 feet of space (about 5 parking spaces long) and 10 feet of width (a little wider than a pickup truck). The Rig may block your driveway, but will fit out in front of most homes on the road. A Game Theater MPV (Mercedes Sprinter Van) can fit right in your driveway or 2 parking spaces long. "Using pylons or vehicles to prevent unexpected local parking is recommended."

What about bad weather?

Games To Go was designed for all weather conditions. The theater is insulated and climate controlled. We are usually able to provide our services year round. However, in the event of severe weather we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment.

Who operates the Video Game Theater?

The Game Theatre is operated by a trained Game Coach. Game Coaches are responsible for delivering the Game Theater, staging the theater for play, managing the participants and game play, and maintaining a fun, exciting atmosphere.

Is it appropriate to tip the Game Coach?

Tipping is NOT REQUIRED (or expected), however, we do allow tipping when you feel it may be appropriate!